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Connectivity help

Using a mobile hotspot with a ViewClix frame

A mobile Wi-Fi hotspot can be a practical option when home internet is not available or when a private connection is easier than using a shared facility network.

Mobile Wi-Fi hotspot device

How it works

Nearly all mobile carriers offer pocket-sized hotspot devices that connect to the cellular data network and then create a local Wi-Fi network for devices like ViewClix.

When you use a ViewClix frame with a mobile hotspot, Wi-Fi setup works the same way as it does on a standard home network. Once the hotspot is powered on and broadcasting Wi-Fi, the frame connects to it like any other router.

How much data does ViewClix use?

ViewClix is designed to use hotspot data efficiently. Shared photos download once to the frame, and the always-on connection uses very little data on its own.

Video calling uses the most data, at about 7 MB per minute. A 1 GB monthly plan is usually enough for about two hours of video calling plus roughly 200 shared pictures.

How do I get a hotspot and plan?

You will need to contact a mobile provider for the hotspot device and data plan. Many providers offer prepaid plans so you can avoid a long contract, and some offer automatic refill options for convenience.

Provider information

Important setup tips

Secure the hotspot

Some hotspots ship with an open Wi-Fi network and no password. If that is the case, follow the hotspot’s instructions to add a password so other people cannot use your data.

Turn off hotspot sleep mode

Some hotspots automatically disable Wi-Fi after a period of inactivity. If possible, disable that sleep setting so the frame stays connected reliably.

Keep the hotspot powered

Hotspots are battery-powered, so the simplest setup is to leave the hotspot plugged in all the time. You can also power some hotspots from the USB port on the back of a ViewClix frame.

Important: If you power the hotspot from the ViewClix frame’s USB port and the frame is unplugged, the hotspot battery may drain completely. In that case, recharge and restart the hotspot before plugging the frame back in.
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